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IDOC Contact Us


Call Us

To speak with a College Board representative call us at 866-897-9881 from US/Canada or 212-299-0096 International, Monday - Friday 9:00 a.m. to 6:00 p.m. (Eastern time).

Extended service hours from 9 a.m. to 10 p.m. are available from January through April.

Hours are subject to change.

Chat or Email Us

Click here to chat through a secure and confidential connection with an IDOC customer service agent .

You can also email us. We will attempt to respond to your email within two business days. Please provide the following information in your email:

  • your first and last name,
  • your email address,
  • the student’s name (if different from the sender),
  • the student’s CBFINAID ID (if available), and
  • your question or issue. Please be as specific as possible.

Remember: never provide Social Security Number or date of birth in your email correspondence.